Frequently Asked Questions
Everything you need to know about your Glossier favorites.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also track your order status by logging into your account on our website.
What is your return policy?
We want you to love your products. If you are not satisfied, we offer a 30-day return policy for a full refund. Please contact [email protected] to initiate a return.
Are Glossier products cruelty-free?
Yes, Glossier is a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries that require animal testing.
How do I know which shade of Skin Tint or Stretch Concealer to choose?
We offer a shade-matching tool on our product pages. You can also email a selfie to our team, and we will help you find your perfect match.
Do you ship internationally?
Currently, we ship to the United States, Canada, the United Kingdom, Ireland, Sweden, Denmark, France, and Australia. We are working hard to bring Glossier to more countries soon.
Are your products vegan?
Many of our products are vegan. You can find a full list of ingredients on each product page, and vegan items are clearly labeled for your convenience.